POSITION: BATTALION FIRE CHIEF / Rural Assignment, Arizona Operations
The purpose of this posting is to solicit interest from qualified candidates that may be interested in the unique challenges and pace of a remote rural assignment. Interested candidates should indicate their preferred County or Counties of choice within Arizona. This posting is not intended for positions located in the existing Operations (Maricopa, Pima, Pinal, and Yuma Counties) but may be used in the future to identify potential candidates for existing operations.
Under the supervision of the Fire Chief of Arizona Operations, the Battalion Fire Chief will be responsible for the daily management of assigned operations in a rural location. The Battalion Fire Chief will manage all aspects of the assigned department with support from the Arizona chain of command. Arizona Operations currently consists of 27 fire stations and nearly 500 employees. This position requires the selected candidate to reside in close proximity to the rural assignment and may require them to office from home.
This exempt management position plans, organizes and directs the emergency service operations of a market level, full service fire/EMS/rescue emergency response agency, serving in the role of Fire Chief for a small local market. He/she represents the company in emergency service matters at the local area and state level.
Directs planning, organizing, controlling of assigned budget in accordance with all company philosophies, strategies, goals, objectives, principles and procedures. Responsible for creating annual revenue and operating plans to achieve profit and loss objectives in the area assigned.
Coordinates core business functions and planning with Arizona Operations to assure best practices and optimal economies of scale. Growth and promotional opportunity will be directly tied to local market growth.
- Coach and develop team to achieve individual and marketplace revenue, operating profit, and expense goals and objectives.
- Maintain relationships with customer. Responsible for monthly, quarterly, and annual operational activity and performance reporting.
- Monitor and manage key performance indicators and operational performance data.
- Able to manage a team of Rural Metro employees, local agency employees, or a combination of both.
- May require experience and knowledge of working with a labor union and within the confines of a collective bargaining agreement.
- Maintain open communication with other Arizona Operation Chiefs in regards to important operations, personnel, and intercompany issues.Profit & Loss Objectives
- Operate to meet or exceed operating profit objectives.
- Maintain full employment within the assigned market.
- Manage local relationships to optimize profitability.
- Responsible for managing the success of assigned market’s Accounts Receivable.
- Manage assets within the market to control expense.
- Accountable for fiscal management of the assigned market.
Strategic Planning and Development
- Create a culture that provides exceptional service at all levels.
- Develop recovery and action plans.
- Create an environment to ensure Rural Metro is the employer of choice.
- Maintain an in-depth and complete knowledge of competitor activity within the market.
- Analyze intelligence data and provide recommendations for future action plans.
- Develop brand and name awareness.
- Represent the Company at political events, trade shows, recruitment events, industry meetings, etc.
- Make recommendations to the Fire Chief on acquisitions and expansions.
Human Resource Management
- Ensure that staffing requirements are met within the market and work hand-in-hand with HR to ensure that positions are filled quickly and that quality candidates are hired and retained.
- Work with assigned Human Resource Managers to identify training locations, interview candidates, and train new employees.
- Use Succession Planning process to build an organization, identify and retain talent, and prepare employees for senior management positions.
- Provide visionary leadership and strategic thinking.
- Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural Metro culture.
- Overall accountability for Collective Bargaining Activities and issues within the market.
- Conduct timely and informative meetings with staff. Cascade information in a timely fashion.
- Manage salaries within established compensation guidelines.
- Overall accountability for compliance with Company policies and procedures as well as compliance.
- Works effectively with Administrative Support to ensure a detailed, organized and highly efficient approach.
- Support corporate initiatives.
- Complies and enforces all policies and procedures.
- Ensures and inspects paperwork for accuracy and compliance.
- Responsible for escalating concerns regarding questionable paperwork to appropriate management.
- Has successfully completed all required Compliance Training within the required time period.
- A working knowledge of MS Office.
- Use data from different sources to identify issues and quickly identify the central or underlying issues in a complex situation.
- Travel frequently throughout the State sometimes with less than 24-hour notice.
- Must have a valid driver’s license.
- May require a home office as this is a remote position.
- Must be available 24 hours for phone calls (company to provide communications devises).
Personal Beliefs and Traits:
- Target-oriented and result-focused management style. Ensure subordinates understand what is expected of them.
- Possess entrepreneurial qualities including the ability to motivate and mobilize a field team.
- High energy level and high degree of self-motivation.
- Display a sense of urgency and be an effective strategic planner.
- Build “people bank” and bench strength. Establish a track record for developing promotable people to meet organizational needs by providing the necessary tools and feedback needed to maximize performance and success.
- Demonstrate initiative.
- Exhibit high degree of social, ethical, and organizational norms.
- Dissatisfied with mediocre performance. Set high standards for self and others. Monitor progress and provide constructive feedback.
- Display a sense of urgency.
- Maintain a stable disposition despite external pressure and opposition.
- Demonstrate an open managerial style and positive attitude that impacts others in a positive way.
- Bachelor degree from a four-year college or university, or ten years related experience and training, or equivalent combination of education and experience.
- Minimum 5 years managing a field operations team preferably at a Chief officer level.
- Proven ability to develop annual operating plans with clearly defined objectives and target markets.
- Proven and consistent track record for meeting and exceeding P&L targets.
- Proven knowledge of local, state and federal rules and regulations as applied to the fire service and the ambulance industry.
- Proven knowledge of “best practices” information sources and organizations available to fire service leaders
- .Physical Requirements:
- Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 50 pounds
- Constantly: Hearing/listening, clear speech, touching, seeing, and typing.
- Cognitive/Psychosocial Requirements & Mental Requirements
- Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning.
- Frequently: Repetitive tasks, high pressure.
- Occasionally:Multi-media equipment for training purposes, voice recorder tape system
- Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone and/or blackberry, laminating machine, and printer
- Working Conditions:
- Frequently: Use Company and/or personal owned vehicle for business purpose
- Equipment Operated:
- Occasionally: Fatigue, intense tasks
- Stress Factors:
- Constantly: Simple reading and writing, clerical, decision making.
- Occasionally: Analyzing, judgment.
- Frequently: Lifting and carrying no more than 10 pounds, typing 40 wpm, stooping, bending.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands may include those typically encountered in fire, EMS, and rescue duties.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.
Constantly: Works with others, face-to-face and verbal contact with others.