ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
VISION: The Dispatch Driver Support Representative (DSR) contributes to the profitable growth of ComTrans by ensuring the effective communication and coordination of driver inquiries and on-time transportation and maintaining a professional relationship with internal and external customers.
Utilizing the ComTrans' Dispatch System, this position ‘coordinates’ transportation
services for clients under a variety of contracts, transporting clients from their homes,
health care facilities and other various locations. Dispatch is the liaison between our
clients and drivers ensuring timely pick-ups and drop-offs.
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular, Part-time, hourly/non-exempt.
Mon-Fri from 1pm-6pm
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.
Valid AZ driver’s license.
Approved by our insurance company as a driver.
Company Provided Training/Certifications
Have or be able to obtain a level one fingerprint clearance card
Crisis Prevention and Intervention.
Complete ComTrans Driver Certification Training Program.
Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.
Must be certified through Comtrans to drive 15-passenger and wheel chair vans.
Able to pass a Department of Transportation physical exam initially and upon expiration.
Complete ComTrans certification program to operate a vehicle with a design of 8 or more passengers.
Certified as a wheelchair driver
Skills, Knowledge and Abilities:
Communicate effectively in English, both verbally and in writing
Be well organized, efficient and ably to prioritize duties.
Be able to utilize computer programs such as Microsoft Office Programs, internal dispatch system, Nextel radios and office phone.
Provide a high level of customer service to both internal and external customers.
Be detailed oriented with a high level of accuracy.
Be a strong team player.
Use sound judgment; make timely decisions and solve problems.
Possess exceptional follow-up skills.
Work well under pressure
Knowledge of mapping or routing systems a plus
Physical Requirements: All ComTrans employees must be able to fill in as a driver when needed
Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.
Able to grasp objects such as steering wheel, car seats, etc
Sit in a driving or sitting position from 1 to up to 12 hours.
Able to get in and out of vehicles multiple times per day
Assisting students/clients in and out of the vehicles multiple times each day.
Able to bend, kneel and secure wheelchairs and clients multiple times per day.
Ability to lift or move at least 40 pounds
Ability to carry, lift and install child seats into vehicles and secure children into child seats.
When required, able to pass a Department of Transportation physical exam initially and upon expiration.
Able to perform vehicle pre and post trip inspections daily and on any vehicle
Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,
Ability to perform sedentary work involving sitting most of the time and for long periods of time.
Able to perform fingering activities such as typing.
Perform repetitive activities such as typing, using a telephone
Must have adequate visual acuity as required to perform activities such as preparing and analyzing data, viewing a computer terminal, expansive reading.
On-going communications with drivers and clients
Provide high customer service within ComTrans and with all clients
Communicate with driver’s appropriate use of child restraints.
Update dispatch system with driver completions and notes when needed
Be knowledgeable of all ComTrans' contracts.
Work closely with Routine Manager and drivers communicating driver change in schedule; promptly assigns calls to routine drivers.
View Dispatch Screen throughout day, and advise on assigning calls and Routine Driver routes. This includes transferring calls between drivers, updating driver status, and responding to driver needs. Provide on-going feedback to data entry and routing.
Respond quickly to all client complaints regarding routine drivers, by engaging Dispatch Manager as soon as possible.
Work closely with garage on scheduling vehicles for preventative maintenance and repairs.
Respond to all accidents by following internal accident ComTrans procedures.
Work weekend rotation schedule.
REPORTING RELATIONSHIP: This position reports to the Dispatch Manager
MEASUREMENTS OF PERFORMANCE:
The Program Manager will evaluate the performance contribution and effectiveness of the DSR using the following criteria:
High level of customer service.
Timeliness, accuracy & completion of all duties.
Activities are consistent with company policy.
Level of professionalism with internal and external customers.
Attendance and Reliability
EOE including Veterans and Disabled