AMR

  • Dispatcher

    Requisition ID
    2018-2866
    Category
    Communications/Marketing
    Employment Type
    Regular Full-Time
  • Job Description

    Job Title: Dispatcher                              

    FLSA Status: Non-Exempt

     

     

    POSITION SUMMARY:

    The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving,

    recording and effectively managing requests for ambulance assistance/transport from various sources.  

    The Dispatcher I will offer pre-arrival instructions as indicated.

     

    Essential Duties and Responsibilities:

    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
    • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
    • Responsible for accurate and complete data entry for the shift.       This will also include State Run Report data entry as assigned.
    • Responsible for generating applicable reports and checking for accuracy.
    • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
    • Relays instructions from supervisors, messages and emergency information.
    • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
    • Follows established parameters/formats in receiving requests for     service.
    • Responsible for knowledge and use of equipment, including but   not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
    • Adhere to all company policies and procedures.
    • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.

     

    Non-Essential Duties and Responsibilities:

    • Perform other duties as assigned. 

     

    Minimum Qualifications:

     

    Education/Licensing/Certification:

    • High school diploma or equivalent.

     

    Experience:

    • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher,

     

    Knowledge and Skills:

    • Skilled in reading and writing English.
    • Ability to communicate clearly on the radio and telephone.
    • Ability to record, transmit, and report information accurately.
    • Ability to efficiently utilize all equipment assigned to him/her.
    • Ability to manage multiple tasks simultaneously.
    • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
    • Ability to understand basic computer applications.

    EEO Statement

    AA/EOE including Veterans and Disabled

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