Plans, organizes and directs the emergency service operations of a business unit that is part of an emergency response agency. They are also the primary representative of the company in emergency service incidents at the local level. Assists with planning, organizing, controlling assigned profit or cost center in accordance with all company philosophies, strategies, goals, objectives, principles and procedures. Responsible for creating annual revenue and operating plan to achieve profit and loss objectives in the area assigned.
- Meet or exceed budgeted operating profit objectives in area assigned.
- Drive toward increased market share by supporting objectives for conversion, penetration, and retention within the assigned operation.
- Drive increased business growth.
- Visit all direct reports daily (during the work week), including any secondary operations, as assigned, and any acquisition locations assigned.
- Coach and develop supervisory team to achieve individual and operational revenue, operating profit, and expense goals and objectives.
- Maintain relationships with strategic local municipalities and political leaders.
- Monitor and manage key performance indicators and operational performance data
Profit & Loss Objectives
- Operate to meet or exceed operating profit objectives.
- Maintain full employment within assigned area.
- Manage local relationships to optimize profitability.
- Manage assets within the area assigned to control expense.
- Accountable for fiscal management of area assigned.
Strategic Planning and Development
- Create a culture that provides exceptional service at all levels.
- Create an environment to ensure Rural/Metro is the employer of choice.
- Maintain an in-depth and complete knowledge of competitor activity within the area assigned. Analyze intelligence data and provide recommendations for future action plans.
- Develop brand and name awareness.
- Represent the Company at political events, trade shows, recruitment events, industry meetings, etc.
- Make recommendations to the Fire Chief on possible acquisitions, or new markets.
Human Resource Management
- Ensure full employment within the area assigned and work hand-in-hand with senior management and HR to ensure that positions are filled quickly and that quality candidates are hired and retained.
- Work with senior management and HR to identify training locations, interview candidates, and train new employees.
- Use Succession Planning process to build the organization, identify and retain talent, and prepare employees for promotion.
- Provide direction to direct reports to initiate appropriate levels of training, and to promote an environment consistent with Rural/Metro culture throughout the area assigned.
- Accountability for following Collective Bargaining Agreements within areas assigned.
- Conduct timely and informative meetings with staff. Cascade information in a timely fashion.
- Overall accountability for compliance with Company policies and procedures as well as compliance in assigned area.
- Works effectively with the Fire Chief to ensure a detailed, organized and highly efficient Zone approach.
- Support corporate initiatives.
- Complies and enforces all policies and procedures.
- Ensures and inspects paperwork for accuracy and compliance.
- Responsible for escalating concerns regarding questionable paperwork to appropriate management.
- Has successfully completed all required Compliance Training within the required time period.
- Has had no compliance related corrective action during the current review period.
- A working knowledge of MS Office.
- Use data from different sources to identify issues and quickly identify the central or underlying issues in a complex situation.
- Travel occasionally within the operational region.
- Must have a valid driver’s license.
- May be assigned coordination duties as Fire Marshall, Special Operations Chief or Wildland Chief.
- Target-oriented and result-focused management style. Ensure subordinates understand what is expected of them.
- Possess entrepreneurial qualities including the ability to motivate and mobilize a field team.
- High energy level and high degree of self-motivation.
- Display a sense of urgency and be an effective strategic planner.
- Build “people bank” and bench strength. Establish a track record for developing promotable people to meet organizational needs by providing the necessary tools and feedback needed to maximize performance and success.
- Demonstrate initiative.
- Exhibit high degree of social, ethical, and organizational norms.
- Dissatisfied with mediocre performance. Set high standards for self and others. Monitor progress and provide constructive feedback.
- Display a sense of urgency.
- Maintain a stable disposition despite external pressure and opposition.
- Demonstrate an open managerial style and positive attitude that impacts others in a positive way.
- Associates degree from a two-year college or university, or 10 years related experience and training, or equivalent combination of education and experience.
- Bachelor’s degree preferred.
- Minimum 8 years managing a field operations team.
- Proven ability to develop annual operating plans with clearly defined objectives and target markets.
- Proven and consistent track record for meeting and exceeding P&L targets. Able to deliver on plan and achieve goals.
- Proven knowledge of local, state and federal rules and regulations as applied to the fire service and ambulance industry.
- Proven knowledge of “best practices” information sources and organizations available to fire service managers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operational BC must be able to pass NFPA standards for fire fighter physical standard, and pass local physical agility test. (They have an air pack they must meet standard)
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear.
Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 60 pounds.
Frequently: Lifting and carrying no more than 20 pounds, typing 40 wpm, stooping, bending.
Constantly: Hearing/listening, clear speech, touching, seeing, and typing.
Cognitive/Psychosocial Requirements & Mental Requirements:
Occasionally: Analyzing, judgment.
Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning.
Constantly: Simple reading and writing, clerical, decision making.
Frequently: Repetitive tasks, high pressure.
Occasionally: Fatigue, intense tasks
Occasionally: Multi-media equipment for training purposes, voice recorder tape system
Frequently: Use Company and/or personal owned vehicle for business purpose
Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone and/or blackberry, laminating machine, and printer
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.
Constantly: Works with others, face-to-face and verbal contact with others.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.